We want you to be 100% satisfied with your purchase and offer a 30 day money back guarantee on all Cosabella garments. For all other products, we offer a 14 day money back guarantee!
If you want to return a Cosabella product:
You'll find a return form with complete instructions in your order. Simply follow the simple instructions, and you'll have your return processed within seven days once its back in our hands. Returns must be received within 30 days of the shipment date. Click here if you've misplaced the returns form.
Send your items to:
ChicMystique.com
C/O Returns
12186 SW 128 Street
Miami, Fl 33186
Please consider the following with your Cosabella return:
- You may send unworn, intact, tagged item(s) with original packaging back to us for a full refund.
- We hope you’ll appreciate the packaging presentation of your order and kindly ask you use the same box you received your garments in if you need to send it back to us. Please don't send merchandise back to us in an envelope.
- We require that you try on new panties on top of your own clean underwear. We also advise not to wear any fragrances or deodorants when initially trying on merchandise. All returned garments, especially intimates, are closely examined. They will be discarded if we believe its been worn and/or tried on over bare skin and sent back to you. Trust us... we can tell if its been worn!
If you want to return non Cosabella merchandise:
One of our many distributors will be shipping this merchandise directly to you. Therefore, we ask that you click here if you need a return form for non Cosabella items. Just make sure the merchandise is returned to us in its original, mint, unused condition. Items that don't meet this criteria will be shipped back to you.
Send your items to:
ChicMystique.com
C/O Returns
12186 SW 128 Street
Miami, Fl 33186
Things to consider:
- Tardy Returns - We offer a 30 day return timeframe on Cosabella items and a 15 day return timeframe on all merchandise, starting on the date of shipment date. If your return is received after these timeframes, a 20% restocking fee may apply.
- Final Sale Merchandise - Some sale items are not returnable. These items will be clearly marked in their respective product pages. All clearance and/or end of month clearance items are drastically reduced and therefore are final sale items that may not be returned.
We're hear to help. Please contact us with any questions or concerns you may have.
