Many of you might be wondering what has happened to our site. Well, we felt that our site was starting to show its age and decided to give it a very substantial redesign. We hope you find our new site much easier to navigate and provides you with the more pleasing shopping experience we aimed for. Additionally, you'll also see many new technical upgrades in the coming weeks, including:
We also hope you've noticed our renewed committment to Cosabella. As you've probably realized, we've substantially increased our stock of Cosabella, including new styles and more color variety than ever before. We've done all this while still providing the best prices on Cosabella merchandise anywhere.
- A very detailed search tool, allowing you to filter by size and color, amongst other goodies.
- Dynamic product views, allowing you to view Cosabella merchandise in a wide array of colors.
- A truly mobile site that will load when you visit us from your mobile device.
- The return of model pictures, in addition to the flats you currently see, providing a true product presentation across several angles.
- And much more...
We've added new merchandise to our site as well. You'll find premium fragrances from many of your favoriate brands including Giorgio Armani, Burberry, Gucci, Creed, Bvlgari, Loewe, and dozens of others at great prices!
Additionally, we've added many of your favorite skin care products from the absolute finest brands in skin care such as La Prairie, Clarins, Biotherm, Dermalogica and others at the very best prices.
Finally, we've added a beautiful jewelry assortment to our site, starting with officially licensed merchandise from the NBA, NCAA, NFL, NHL and MLB. Show your team spirit in beautiful pendants, earrings, necklaces and much more. You won't believe the value!
We hope you come back often and discovered the new Cosabella items will be adding with plenty more consistency, in addition to new fragrances, skincare products, and much more jewelry to come.
Below please find answers to some of our frequently asked questions.
Where can I track my order?
You will receive timely e-mail notifications letting you know the stage of shipment. Finally, once your order is scanned by UPS for pick up, you will automatically receive a tracking number to the e-mail address you provided us with. You can check the status of your delivery by clicking here to access UPS tracking page.
What if you accidently send me the wrong item? What if its damaged?
Mistakes and accidents sometimes happen. However, we will not hold the customer responsible for return shipping costs to us. If you are presented with damaged goods or a wrong item, please notify us immediately and we will proceed with shipping reimbursements and corrective efforts.
Is it safe to use my credit card?
Yes! ChicMystique.com uses industry leading 128-bit SSL security encryption on our webpages where you are asked to enter personal information, including your credit card information. Additionally, we use IP tracing measures to further deny fraudelent transactions on our site.
You should also be aware that under the "Fair Credit Billing Act", your issuing credit card company must not hold you responsbile for unauthrized charges that are greater than $50.
Can I use multiple coupons?
How can I pay for my order?
ChicMystique.com accepts Visa, MasterCard, American Express and Discover.
Is everything on your website in stock?
ChicMystique.com features daily dynamic inventory updating. Nearly 100% percent of all orders ship without any delays caused by out of stock items resulting in backorders. Our 10,000 sq. ft warehouse enables us to offer our customers a VERY generous assortment of Cosabella garments in a variety of colors and sizes. Therefore, 95% of all orders ship within one business day.
When can I expect my order to be shipped?
ChicMystique.com prides itself in preparing Cosabella orders for delivery within 12 business hours. If you place an order early in the morning (EST), we typically ship your order the very same day. Other merchandise typically ship out the next business day.
Should I be concerned about privacy?
Are there any markings on your boxes which reveal the identity or contents inside the package?
The only identity you'll find on our boxes is a relatively small label with our company logo and contact information. If you wish for us to omit our company logo and contact information sticker, simply request it in the comments box in the shopping cart with your order. However, international orders will have a customs description of "clothing"
How about those "cookies"?
"Cookies" are a term used for how websites store user information. Our cookies are made up of two simple and safe ingredients: Transient cookies, which enables our server to remember what you're ordering in the shopping cart, and persistent cookies, which allow our servers to remember basic personal information and may automatically have your name and address entered in the name and address field in the shopping cart. You will NEVER see any additional personal information already entered in the credit card fields.
Where did the account section go?
We're currently working on adding a much better accounts / order history feature. If you previously had an account with us, don't worry, its safe and will be automatically transferred to our new system once it becomes available.
I'm outside of the United States, can I still place an order?
In addition to the United States, Canada, Puerto Rico, US Virgin Islands, APOs and FPOs, we also ship to the large majority of international destinations. However, at our sole discretion, we will not ship to Indonesia, Nigeria, Afghanistan, or any other country which has history of internet order fraud. Additionally, you may be subject to pay local VAT, import duty/taxes upon delivery.
I'm sending the order to a friend as a gift. Can you send a gift invoice?
We sure can! Simply tell us if you'd like an "unpriced" version of the invoice. These are identical to our standard invoice, but don't include any monetary values or totals.
Can I ask for coupon application on exchanges?
Sorry, we do not accept requests to apply coupons or any type of savings code on exchanges.
We make every effort to make sure all data on our site is correct. However, glitches may sometimes occur and are therefore not responsible for any incorrect information you may come across. Additionally, we reserve the right to decline any questionable or suspicious order. Reasons may include, but are not limited to, declined credit card, fraud, orders generated from black listed IP addresses, etc. We take security very seriously.
I still have a question which your FAQs have not answered. Where do I turn to?
We'll be glad to answer your questions during normal business hours (M-F, 9am - 5:30pm EST) at 1-866-378-4566. You can also email us with your comments, questions or concerns.
What's your policy concerning backorders?
Backorders do occur, however they are few and far in between at ChicMystique.com. In the event of a backorder, we will notify you via e-mail or phone. If the backorder results in a partial shipment, you will not be held responsible for any additional shipping charges.
We're hear to help. Please contact us with any questions or concerns you may have.